SRM (Supplier Relationship Manager)

Based at either Manchester Airport, London Stansted Airport, East Midlands Airport
Frequent travel between MAG locations and supplier sites will be required
Permanent role
Flexible/Hybrid working for a better work/life balance
We are proud to be a diverse employer, and we welcome candidates from all backgrounds

About MAG

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 66 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We’re committed to protecting the environment and supporting our local communities.  Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

•    Bonus scheme
•    10% company contribution pension
•    25 days holiday plus bank holidays
•    Free parking
•    Subsidised public transport
•    Huge range of company discounts
•    2 volunteering days per year
•    Free Virtual GP service, available 24 hours a day, 7 days a week
•    Care Concierge service

About the Role

This is a unique opportunity to establish and shape Supplier Relationship Management across one of the UK’s largest airport groups. As our new Supplier Relationship Manager, you’ll design, implement and embed MAG’s first Group-wide Supplier Relationship Management (SRM) framework, creating a consistent approach to how we engage with our most strategic suppliers across Manchester, London Stansted, East Midlands Airports and CAVU. Working across more than £500m of third-party spend, you’ll build strategic relationships with MAG’s most critical suppliers, helping unlock greater value beyond cost through innovation, operational resilience, sustainability and continuous improvement. This is a rare opportunity to influence how MAG works with its most important partners while developing governance and ways of working that will have a lasting impact across the Group. Reporting to the Head of Procurement Strategy & Enablement, you’ll work closely with senior stakeholders across Procurement, Legal, Finance, Risk, Sustainability and Operations, alongside members of the Executive Committee and senior supplier representatives. As this is a Group-wide role, you’ll regularly travel between MAG locations and supplier sites to build strong relationships, facilitate governance and support strategic supplier engagement. Initially an individual contributor role, there is significant opportunity to shape the capability and influence its future direction as the function matures.

Key Responsibilities include…

• Design and implement MAG’s Group-wide Supplier Relationship Management framework, including supplier segmentation, governance and performance management.
• Identify and prioritise MAG’s most strategic suppliers, establishing structured engagement models and governance arrangements.
• Lead supplier performance reviews, monitoring KPIs, service levels, risk, resilience and continuous improvement initiatives.
• Build collaborative relationships with strategic suppliers that deliver innovation, sustainability, operational resilience and long-term commercial value.
• Identify, assess and mitigate supplier risks, helping protect business continuity across the Group.
• Act as the key point of coordination between Procurement, contract owners, business stakeholders and senior supplier representatives, ensuring consistent engagement across MAG.
• Develop SRM tools, templates, playbooks and best practice guidance while coaching colleagues across the business.
• Produce meaningful reporting and insight that supports senior stakeholders in making informed supplier and commercial decisions.

What Will Make You Successful

• You’ll have significant experience within procurement, commercial management or supplier relationship management, ideally gained within a complex organisation where stakeholder engagement, governance and commercial performance are business critical.
• You’ll have a strong understanding of Supplier Relationship Management principles, supplier segmentation and performance management, alongside the confidence to influence senior stakeholders and suppliers without direct authority.
• You’ll be comfortable balancing commercial priorities with operational resilience, risk management and long-term partnership development.
• We’re looking for someone who enjoys building trusted relationships, driving continuous improvement and using data and insight to support better decision-making.
• Experience working within a regulated, infrastructure or safety-critical environment would be advantageous, as would previous experience designing or embedding new procurement or commercial frameworks.
• Professional procurement or commercial qualifications are welcomed but equivalent experience is equally valued.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.