Senior User Experience (UX) Designer

Are you passionate about creating outstanding, accessible digital experiences that truly put users first? At Transport for Greater Manchester, this Senior User Experience (UX) Designer role is your chance to make a real impactsimplifying journeys, encouraging sustainable travel choices, and improving safety for millions of public transport users. We’re looking for someone who excels across the UX design process; from research and understanding user needs to delivering high-fidelity designs and collaborating with developers to ship high-quality solutions.

Your role

Transport for Greater Manchester (TfGM) is looking for a Senior UX Designer who has the skills to deliver outstanding digital experiences to over half a million users per month.

This is a fantastic opportunity for an experienced professional with a strong background in user research and design to take the next step in their career, working on an exciting vision that helps make it easier and safer for people to plan and make their journeys on the Bee Network. You will support our UX team and wider community of practice at TfGM, delivering impactful, usercentred solutions that enhance the transport experience for residents and visitors across Greater Manchester, while helping to drive behaviour change towards more sustainable public transport, cycling and walking choices. In doing so, you’ll contribute to delivering the 2040 Greater Manchester Transport Strategy and its goals to support sustainable economic growth, protect the environment, improve quality of life for all, and develop an innovative city region.

For more info see Job Profile below.

Who we are

Transport for Greater Manchester (TfGM) plays a vital role in shaping the future of transport across Greater Manchester.

2026 is a busy and exciting time for us: under the devolution agreement and with Greater Manchester at the heart of the Northern Powerhouse, transport will play a vital role in supporting growth and prosperity in the UK’s largest regional economy outside London.

The scale of change, the size of the investment and the dedicated team we have in the business today make it an exciting place to work with a lot of scope to deliver first-class products and services and continue your own personal development journey. We have a dynamic working environment and a culture that collaborates, shares, continually learns, challenges and embraces better ways of doing things to continually meet user needs and experiences through technology and data.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

Essential skills and experience:

• Proven experience in designing and delivering complex, data-rich digital products

• Experience working with different research methods across both qualitative and quantitative

• Proficient in applying accessibility standards such as W3C and WCAG 2.2

• Experience working in an agile product team

• Delivery focussed, with strong experience in iterative delivery

• Ability to define and track product success metrics, using data to inform design decisions and measure impact.

• Proficient in both design and research tooling Figma, Usertesting.com, Google Analytics

• Strong prototyping capability

• Good experience working with and evolving design systems

What we can offer you

This is a permanent role and comes with a salary of £52,710 – £57,447 per annum depending on experience. This is comprised of base salary plus market supplement (MFS), (£43,210 – £47,947 plus MFS of £9,500 – the market supplement is paid monthly and reviewed as required).

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.

• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.

• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.

• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.

• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What’s next?

If you believe you have the skills and experience required, we’d really like to hear from you. To apply please submit your CV and provide a covering letter providing clear examples of how your experience meets the requirements of the role. Please provide a full URL to your portfolio (e.g., www.johnsmithdesign.co.uk). Avoid submitting only a piece of linked text, such as “johnsmithdesign”we need the complete web address.

Our short-listing process is anonymised, so please do not include your name or contact details on either of these documents. If any personal details are included these will be visible to the hiring manager.

For essential guidance on applying for jobs at TfGM including AI use, Right to Work requirements, our Guaranteed Assessment Scheme, application tips, and reasonable adjustments Please follow this link to our application infographic!

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within your application.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.