Ticketing & Retail Senior Delivery Manager

Are you an experienced Delivery Manager ready to lead large, complex projects that shape the future of ticketing and retail for Greater Manchester? Join TfGM as a Senior Delivery Manager and play a pivotal role in delivering innovative, high-impact solutions that meet the needs of our customers and communities and deliver on time and budget.

Your Role

As Ticketing and Retail Senior Delivery Manager, you’ll lead delivery teams and manage third party suppliers to deliver complex integrated ticketing solutions to modernise and improve our Customer’s experience. You’ll act as a leader, you will remove blockers, apply best practice delivery techniques and foster a culture of continuous improvement. You’ll work closely with product, technical and business stakeholders to ensure high-quality, timely and cost-effective delivery that achieves the expected outcomes and meets customer needs.

For more info see Job Profile below.

Your key responsibilities will be:

• End-to-End Delivery Leadership: Develop and maintain comprehensive delivery plans across the product lifecycle, incorporating technical, business change, and operational needs. Lead release and environment planning to prevent conflicts and delays, ensuring sustainable delivery pace for high-risk, complex projects.
• Stakeholder & Team Management: Build strong relationships with internal teams, stakeholders and third-party suppliers. Set clear, measurable goals and objectives, onboard team members, and foster a positive, collaborative working environment. Provide guidance, mentor and manage junior Delivery Managers.
• Agile Coaching & Continuous Improvement: Champion agile engineering and continuous delivery methods. Facilitate agile ceremonies, planning workshops, and lessons learned activities. Coach and mentor teams in agile practices, driving innovation and best practice adoption across the delivery function.

Who are we?

This role sits in the Ticketing Team at TfGM in the Customer & Growth Directorate. We are a diverse, multi-disciplined team driving forward significant change. You will work with a range of colleagues at all levels across TfGM and will report into the Ticketing Delivery Lead.

What you’ll bring

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

Essential Experience & Skills

• Proven track record of delivering large, complex projects independently.
• Deep understanding of agile and lean practices
• Strong stakeholder management and communication skills, able to engage at all levels.
• Experience in software engineering and product design, with hands-on collaboration with development teams.
• Expertise in risk, issue, and dependency management across the full product lifecycle.
• Commercial acumen, including contract negotiation and budget management.
• Ability to coach and lead teams, drive performance, resolve conflicts, and foster a culture of continuous improvement.

What we can offer you

We are offering the opportunity to work in a forward thinking, fast paced product team and to be part of leading the future of integrated transport ticketing in Greater Manchester.

This is a permanent role and comes with a salary of £69,608 – £77,318 per annum depending on experience. This is comprised of base salary plus market supplement, (£61,408 – £69,118 + plus MFS £8,200, the market supplement is paid monthly and reviewed as required).

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel to and from work.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What’s next?

To apply please submit your CV and complete your application ensuring that you provide clear examples against the criteria questions, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on your CV. If any personal details are included these will be visible to the hiring manager.

For essential guidance on applying for jobs at TfGM including AI use, Right to Work requirements, our Guaranteed Assessment Scheme, application tips, and reasonable adjustments Please follow this link to our application infographic!

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within your application.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.